Shipping Policy

Effective Date: August 21, 2026

Thank you for supporting Open Space STL! Every purchase from our online store helps support our work to conserve and sustain land, water, and natural resources throughout the St. Louis region.

Order Processing

Orders are typically processed and shipped within 3–5 business days after your order is received. Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive an email confirmation with tracking information, when available.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your order and shipping destination.

Most orders are shipped using standard ground shipping and typically arrive within 3–7 business days after shipment.

Please note that delivery times are estimates and are not guaranteed. Shipping times may be affected by holidays, severe weather, carrier delays, or other circumstances outside of Open Space STL's control.

Where We Ship

Open Space STL currently ships merchandise to addresses within the United States.

We are unable to guarantee delivery to international addresses at this time.

Tracking Your Order

When your order ships, you will receive a shipping confirmation email with tracking information, when available.

Please allow up to 24–48 hours for tracking information to update after your order has been shipped.

Damaged or Missing Orders

We carefully package our merchandise before shipment. If your order arrives damaged, please contact us within 7 days of delivery at info@openspacestl.org. Please include your order number and, when possible, photos of the damaged item and packaging.

If your package appears to be lost or has not arrived within a reasonable delivery timeframe, please contact us so we can help determine the next steps.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible at info@openspacestl.org. We will do our best to accommodate address changes, but we cannot guarantee that changes can be made after an order has been processed or shipped.

Open Space STL is not responsible for orders shipped to an incorrect address provided by the customer.

Shipping Delays

Open Space STL is not responsible for shipping delays caused by the carrier, severe weather, natural disasters, holidays, or other circumstances beyond our control.

We appreciate your patience and understanding if your order takes longer than expected to arrive.

Questions About Your Order?

We're happy to help! If you have questions about your order or shipping, please contact us at info@openspacestl.org.

Thank you for supporting Open Space STL and our mission to protect the places, waterways, and natural resources that make the St. Louis region special.